Ritter Center’s case managers meet one-on-one with individuals and families in need of assistance. Case managers evaluate each client’s immediate and long-term needs through an interview assessment process. Together, the client and case manager develop a case plan to help stabilize the client and create a path to increased self-sufficiency. Our case managers specialize in housing (through our Housing First program and other subsidies such as Section 8 and Veterans Affairs Supportive Housing), substance abuse, government benefits including public health insurance programs, physical and mental health, and jail release planning.
Case plans for homeless clients often include mental health and substance abuse treatment. Typical case plans for low-income housed clients can include enrollment in government benefit programs such as Medi-Cal, financial literacy education, legal aid, therapeutic counseling, and supplementary food and clothing assistance. Clients enduring a one-time financial emergency can apply for rental assistance or other financial assistance. Assistance checks are sent directly to landlords or other vendors; money is not given directly to clients.
Ritter Center's case managers are part of the agency's behavioral health team (BWELL program) and they help destigmatize mental health counseling and medications - paving the way for clients in need of these services to take advantage of them. Case managers also maintain a vast referral network with other service providers in the community and act as advocates for clients to receive these services.